Taking Your Customer's Focus Off of Time - Advice from a Top Shop Owner

In this quick interview between Elite President Bob Cooper and superstar shop owner Joe Marconi, Joe explains why your shop's service advisors always need to take the customer's focus off of time.



Joe Marconi is one of the top shop owners in America, a columnist for Ratchet & Wrench, the founder of autoshopowner.com and a business development coach that helps other shop owners reach their goals through the Elite Coaching Program.

related articles: Your Advisors Should Ask for Permission to Discuss Price Last, The 4 Sales Your Service Advisors Need to Make with Every Customer, The Best-Kept Secrets to Dealing with Sales Objections, What Every Service Advisor Should Know About Selling