Since teaming up with Elite our sales and profits have increased considerably, but better yet, we have far less stress, and really enjoy owning our business!"
Brent and Brenda O'Neal, Repair One Automotive – The Woodlands, TX
Auto Shop Management Articles
Elite's auto shop management tips provide shop owners with guidance on all facets of running a successful auto repair business. Whether you're interested in finding and hiring service advisors and technicians, bringing out the best in your employees, or you're just looking for new strategies that will put more money on your bottom line, our ethics-based auto shop management tips will deliver the answers you're looking for.
Whenever a new customer walks into a shop, there are countless questions they’ll be asked. The more successful shop owners not only ask questions about the automobile, but they’ll often ask, “Do you mind if I ask how you found us?” Their intent is to discover which advertising media caused the customer to come into their shop. All good so far, but I’ve learned over the years that there’s a better question to ask...
All successful companies need a leader that has a vision of the future, clearly defined long-term goals and a deep appreciation for people. These leaders also need the ability to bring out the best in others, have a deep-rooted commitment to ethics, and be able to withstand the challenges of leadership. When it comes to small businesses, even the best leaders...
Whenever a customer tells you they can’t afford to do the repairs, and they ask you if you can help them out “this one time’”, you need to give careful thought before you lower your price. First of all, there is a cardinal rule in sales that says before lowering your price, you need to build more value in your service. Yet as we all know
Superstar shop owner and Elite Business Development Coach Darrin Barney shares an easy-to-apply tip that will help shop owners ensure that they're following through with the behaviors that are critical to their success..
Keeping customers is one of the surest ways to grow car count and profits at your auto repair shop. In fact, keeping customers is actually five times cheaper than looking for new ones. Because of the trust that is built with repeat customers, shops that increase their retention by about 5% can witness an increase in profits by over 25%!* What is your shop doing to keep your customers happy?
In this quick video tip superstar shop owner and Elite Business Development Coach Jim Butitta shares a critical employee management tip that will help shop owners build the culture needed to attract the top techs and service advisors...
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