I cannot say enough about Elite! The results they deliver speak for themselves, and their programs pay for themselves every, single day."
Bryan Kauffeld, Ulmer's Auto Care – Cincinnati, OH
Auto Repair Sales Articles
Elite's auto repair sales tips will help service advisors increase their sales and CSI scores in the most professional and ethical way. Whether you're looking for help overcoming sales objections, turning callers into customers, or creating customers for life, we're pleased to say that our auto repair sales tips can help.
In this quick video tip retired superstar shop owner and Elite Business Development Coach Kevin Vaught shares the rule that every shop owner in America needs to follow when it comes to disclosing needed repairs and services to their customers.
In this quick video interview between Elite President Bob Cooper and superstar shop owner Joe Marconi, Joe explains why your shop's service advisors always need to take the customer's focus off of time.
Not only do shops that perform high levels of maintenance work have higher margins, but maintenance work also yields longer-term customers who are more trusting and satisfied than repair customers. This new infographic from Repair Shop Websites and Elite explains 3 proven ways to grow your shop's maintenance work, and your margins...
Many shops in the northern part of the country go through a slow sales period during the winter months. And while there are no ways to get back those “snow days”, when business literally shuts down, here are a few tips we can use to maximize sales this winter:
When your advisors start a sales presentation, and the customer senses they will need a number of repairs, they'll get anxious. They'll then immediately ask for a price, or they'll tell your advisors they just want the oil service done. The secret? Your advisors should always ask for permission to talk about the price after they've reviewed their discoveries with the customer...
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