Since teaming up with Elite our sales and profits have increased considerably, but better yet, we have far less stress, and really enjoy owning our business!"
Brent and Brenda O'Neal, Repair One Automotive – The Woodlands, TX
Auto Shop Management Articles
Elite's auto shop management tips provide shop owners with guidance on all facets of running a successful auto repair business. Whether you're interested in finding and hiring service advisors and technicians, bringing out the best in your employees, or you're just looking for new strategies that will put more money on your bottom line, our ethics-based auto shop management tips will deliver the answers you're looking for.
We have all felt that empty feeling in our gut when a client walks back in the door with the “look” shortly after installing that new set of tires on their BMW. As they uncomfortably begin to describe some rim damage that didn’t exist when the car was dropped off…yuck.
The two keys to keep a business growing are retaining customer and gaining new customers regularly. Between the two, customer retention is the cheapest way to go while attracting new customers can be very expensive. So, what can a shop do to get more customers? Believe it or not, you just need to “ask” to get new customers.
I recently made a call to my internet provider to discuss and issue I was having. After multiple attempts at trying to explain my problem, the customer service rep on the other end of the phone had no clue how to solve it. She was nice, extremely polite...
With the information we’ve attained from every customer panel we have moderated, with what we have learned from our focus groups, and with the feedback we have received from our clients, one thing is certain...
I’ll never forget the day when Mrs. Obrien brought her car back for me to look at. She was furious. I stayed late the night before, well into the night, to finish her car so she could have it for work the next day. I even did a few little things on the house because I felt she may be a little inconvenienced picking the car up so late...
Since many business owners live by a number of failed business rules that have been around for decades. Among those rules is the one that says, “Employees shouldn’t bring personal problems to work with them.” Although there is some value in this statement, here’s where the rule is flawed...
It is becoming more apparent every day that there is a technician shortage. It is a big issue that the automotive service industry needs to deal with now not later. Get with your local association and be a part of making this change.
In the meantime, what about you and your shop needs? What can you do to lessen or even eliminate this issue for yourself?
At Elite we believe that all shops should have financing options available for their customers. By offering 90 days same as cash, you’ll be able to promote “financing” in all your marketing programs, and there’s no doubt about it: This in itself will help you bring in more customers
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