Since teaming up with Elite our sales and profits have increased considerably, but better yet, we have far less stress, and really enjoy owning our business!"
Brent and Brenda O'Neal, Repair One Automotive – The Woodlands, TX
Auto Shop Management Articles
Elite's auto shop management tips provide shop owners with guidance on all facets of running a successful auto repair business. Whether you're interested in finding and hiring service advisors and technicians, bringing out the best in your employees, or you're just looking for new strategies that will put more money on your bottom line, our ethics-based auto shop management tips will deliver the answers you're looking for.
At Elite we believe that all shops should have financing options available for their customers. By offering 90 days same as cash, you’ll be able to promote “financing” in all your marketing programs, and there’s no doubt about it: This in itself will help you bring in more customers
We often take a customer’s car to the dealer when we discover the vehicle is under warranty. We prefer to take it ourselves, because the dealers are like vultures and too often my customers come back with a ton of service work done, much of which we already performed! Plus, it’s no secret that the dealer wants my customer.
Yesterday I took a Subaru with a warranty reprogramming recall back to the dealer and as I pulled into the service drive...
During November and December it’s easy for people in the auto service and repair business to find excuses for why their sales are down. They’ll tell themselves that people have the holiday season on their minds, they’re busy shopping instead of taking good care of their automobiles, etc. Don’t buy into any of these excuses...
Abraham Lincoln was perhaps our greatest president. He was a man of integrity, morals, conviction and ethics. He was also known to have a temper. During the Civil War he would demonstrate great anger and disappointment with people in his administration and with many military leaders.
Competition continues to heat up in this industry. New car dealer operations continue to close, franchise operations are consolidating, and sadly some independent shops are going away. What can you do?
Since the summer of 1973, the year I graduated high school, until 1980, my goal was to become a world-class mechanic. On October 1, 1980, I put the key in the door to my own repair shop for the first time and was ready to rock the world. “Bring it on”, was my motto, “There’s nothing I can’t fix.” Only to find that less than 10 years later I would be nearly broke; financially and emotionally...
Most shop owners provide their service advisors with some flexibility in pricing. The objective is to give them the ability to adjust prices in order to ensure customer satisfaction, close sales that would otherwise be lost, and reward loyal customers. All good reasons. The problem is… it becomes easy for your employees to give away money when it’s not theirs, and these discounts can become sales crutches. To make matters worse, those discounts and refunds come right off of the bottom line. So here is what you need to do….
A good customer called me the other day to let me know that he has concerns regarding the quality of our work. Last week we installed an exhaust system on his Maxima and two days later it sounded like the muffler had fallen off. There was so much noise he was afraid to drive the car. We went to his house to pick it up. We found that the baffles had broken apart in the brand new muffler we just installed...
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