I cannot say enough about Elite! The results they deliver speak for themselves, and their programs pay for themselves every, single day."
Bryan Kauffeld, Ulmer's Auto Care – Cincinnati, OH
Auto Repair Sales Articles
Elite's auto repair sales tips will help service advisors increase their sales and CSI scores in the most professional and ethical way. Whether you're looking for help overcoming sales objections, turning callers into customers, or creating customers for life, we're pleased to say that our auto repair sales tips can help.
Many shops in the northern part of the country go through a slow sales period during the winter months. And while there are no ways to get back those “snow days”, when business literally shuts down, here are a few tips we can use to maximize sales this winter:
When your advisors start a sales presentation, and the customer senses they will need a number of repairs, they'll get anxious. They'll then immediately ask for a price, or they'll tell your advisors they just want the oil service done. The secret? Your advisors should always ask for permission to talk about the price after they've reviewed their discoveries with the customer...
Recently I was at an affair with a few people I met for the first time. As usual, once they found out what I did for a living, the auto-related questions directed toward me flowed faster than the wine was flowing.
After doing my best to diagnose their Check Engine Lights and Steering Problems while trying to eat my rib eye steak and mashed potatoes, I turn to them and asked, “So, what bothers you most about getting your car repaired or serviced?”...
A long-time customer approached me with a concern and asked, “Why is it that almost every time I come to see you, you recommend something? You are also more expensive than other shops. Why not just fix what I came in for?”...
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